Shipping policy

Shipping Policy

1. Dispatch Origin & International Destinations

All orders are packaged and dispatched directly from our export warehouse in Japan. We ship internationally to the United States, United Kingdom, Ireland, European Union, Canada, Australia, and select global destinations.

2. Order Processing & Handling Time

  • Standard In-Stock Items: Processed and handed over to international couriers within 3 to 5 business days (Monday – Friday, JST).

  • Special Order / Pre-Order Items: Processing times vary based on Japanese manufacturer availability (indicated on specific product pages).

3. Shipping Methods & Estimated Transit Times

We utilize premium international express couriers (DHL Express, FedEx, EMS / Japan Post) to ensure secure, tracked transport of parts.

Destination Region Estimated Courier Transit Time
USA & Canada 3 – 5 Business Days
United Kingdom & Ireland 4 – 7 Business Days
Europe (EU) 4 – 7 Business Days
Australia & New Zealand 3 – 6 Business Days

*Transit times begin once the package is picked up by the courier in Japan and may be affected by destination customs processing.

4. Shipping Costs & Calculation

International shipping rates are calculated at checkout based on the size and destination country of your order.

5. Customs, Import Duties, & Taxes (Important)

  • Unpaid Duties Notice: Sales prices and shipping costs charged at checkout do not include destination customs duties, Import VAT, clearance fees, or tariffs levied by your destination country (e.g., US Customs, UK HMRC, EU Customs Authority).

  • Customer Responsibility: All destination taxes and duties are the sole responsibility of the recipient upon arrival in the destination country.

  • Refused Deliveries: If a shipment is refused or returned to Japan due to unpaid customs duties or an invalid delivery address, original shipping fees are non-refundable.

6. Order Tracking & Delivery Issues

  • Tracking Number: Once your order dispatches from Japan, you will automatically receive an email and Instagram update (if requested) containing your courier tracking number.

  • Lost or Damaged Packages: All shipments carry basic courier transit coverage. If your package arrives visibly damaged or is marked as lost in transit by the carrier, contact us within 48 hours of delivery at info@firstjoyce.com with order details and photos of the package.